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Latitude and outbound: Unleash your agents by integrating Genesys Cloud CX with our collections CRM
About This Webinar
Your collections CRM is the heart of your recovery operation. A tight integration to your contact center operations is more critical today than ever before. Get real-time contact data into the browser-based agent desktop with Latitude by Genesys and Genesys Cloud CX. Learn how Genesys integration is redefining credit and collections technology.
Who can view: People who registered for the webinar only
Webinar Price: Free
Featured Presenters
Director Product Management, Genesys
Ian serves as Director of Product Manager and co-business owner for Latitude and has been with Genesys since 2011. Known as a thought leader in the ARM industry, Ian brings over 30 years of experience in Collections and Recovery and previously lead the technology functions at various collection agencies, debt buyers and credit grantors.
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