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Improving the patient and member experience by focusing on reducing effort

About This Webinar

Navigating healthcare systems can be complex, and unnecessary delays and complications experienced accessing care can create additional stress. Learn how health plans and provider organizations are using contact center data to identify where patients and members are expending effort and how these insights are used to accelerate CX transformation.

Who can view: People who registered for the webinar only
Webinar Price: Free
Featured Presenters
Webinar hosting presenter

Chris Helzerman

Industry Experience Executive for Genesys Healthcare, Genesys
Chris Helzerman supports Genesys customers in his role as an Industry Experience Executive for Genesys Healthcare. Focused on payor and member services, Chris specializes in translating high level business vision into practical solution requirements and plans that can be used by healthcare teams.
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Genesys Xperience

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