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Before They Leave: Securing the Frontline Knowledge You Can't Afford to Lose
About This Webinar
When an experienced agent leaves, their customer understanding, problem-solving skills and successful techniques can leave with them.
Join Ringover and Engage Customer to explore how organisations can capture and share what their best people do naturally.
From practice simulations before a call to coaching during conversations and insights afterwards, discover how to turn individual expertise into shared knowledge.
Expect a practical discussion on supporting agents, strengthening team performance and maintaining consistent customer experiences as teams change.
Who can view: Everyone
Webinar Price: Free
Featured Presenters
Senior Account Executive at Ringover Group
Kyle Hobbs is a results-driven SaaS sales professional with over 19 years of experience driving revenue and managing accounts within high-growth technology environments. Senior Account Executive for Ringover Group, and was first boots on the ground for the UK team. In this role, focusing on implementation of detailed CCaas / UCaaS solutions boosting client engagement, retention as well as increased productivity and revenue.
Hosted By
We are an exciting, vibrant and fast-growing multiplatform business media and events company.
Over the past decade we have run a series of hugely successful industry recognised live events which include Annual Summits, Conferences, Industry Awards and top-level Roundtable Focus Group Workshops.
Over the past decade we have run a series of hugely successful industry recognised live events which include Annual Summits, Conferences, Industry Awards and top-level Roundtable Focus Group Workshops.
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