The Hybrid Workplace and the Compliant Communications Balancing Act
Gartner predicts that by 2025, 75% of conversations at work will be recorded, with many of those conversations taking place over the phone, messaging apps and collaboration platforms such as Microsoft Teams, Cisco Webex and Zoom.
It’s vital that as the adoption of communications technologies and platforms accelerates - the vast amount of voice data transferred over them is captured and enriched with AI to ensure compliance mandates continue to be proactively met.
Listen to a discussion between financial technology thought leaders from Dubber, Societe Generale and Microsoft to glean insights on how to balance hybrid working and communications compliance in highly regulated industries.
You will:
• Take a deep dive into the current and future landscape of hybrid-working and its effect on the compliance of financial services institutions
• Discover how the world’s leading firms are plugging communications compliance gaps left by the shift to hybrid-working
• Learn the real-world applications of AI and automation to bolster compliance, reduce costs and drive efficiencies
Prior to joining Microsoft, Des spent 25 years working internationally in the US, Asian and ANZ markets. He has held senior executive roles in Consulting and Managed Services business including Dimension Data/NTT and DXC.
He has over 20 years of Compliance experience working for tier 1 Investment Banks including UBS and JP Morgan and has held senior and management roles across a range of Compliance disciplines including markets and banking advisory, risk assessment, and latterly surveillance, where he led programs of work at BNP Paribas and Barclays prior to his move to Societe Generale.
