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Transform End-Users into Expert Users
About This Webinar
Information teams have long been the hub for research tools and end-user training. Today, though, users are busier, harder to reach and often set in the ways they interact with information resources.
By attending this webinar you will join some of the most highly regarded information teams where they will provide examples and tips on their creative solutions to help:
- Engage end-users in a predominantly virtual world.
- Understand user workflows and provide effective training solutions.
- Encourage training attendance and develop informative resources.
Who can view: Everyone
Webinar Price: Free
Featured Presenters
Director of Research
Robin Neidorf is the Director of Research for Jinfo, Limited, a UK-based analyst group
supporting professionals responsible for information departments, purchasing and strategy. She designs and directs Jinfo's research on the future of information work and turns the results into reports, webinars, workshops and other resources.
supporting professionals responsible for information departments, purchasing and strategy. She designs and directs Jinfo's research on the future of information work and turns the results into reports, webinars, workshops and other resources.
Client Engagement Specialist, Dow Jones
Sophie has been with Factiva since its inception, first out of the Paris office where she coordinated global rollouts for Southern Europe and, since 2013, out of the San Francisco office where she helps clients gain the most value from their Dow Jones information services.
Business Program Manager and MS Library Operations Manager, Microsoft
Isabelle Garcia is a corporate librarian with 15+ years of experience in operations and project management. She holds a BS in Applied Learning & Development and a Master of Library & Information Science from the University of Texas at Austin. In her current role, she is the Operations Manager for the Microsoft Library overseeing the library’s four physical locations, library collections and technical services.
Cybrarian at Oracle
Scott Brown is a Senior Cybrarian at Oracle, where he works with strategic teams and initiatives across the company to make better decisions with information. He has a strong background in research and information work in high-tech settings, having previously worked at Qualcomm and Sun Microsystems. Scott is the author of the book “Social Information: Gaining competitive and business advantage using social media tools”, serves as adjunct faculty with the iSchool at San Jose State University in California, and teaches regularly for other information science programs.
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