Heather Hwang
Heather Hwang is a Customer Education & Training Specialist with the Realtor.com® Customer Education & Training team, where she helps agents and brokers turn industry-leading tools into real-world performance. Her sessions are known for being engaging, practical, and immediately actionable — the kind of training you can put to work before the next client call.
She brings more than 12 years of experience building and delivering high-impact learning programs for a Fortune 500 financial services organization, leading initiatives focused on customer experience, platform adoption, and business transformation. From coast-to-coast roll-outs to international launches, Heather has a gift for breaking down complex ideas into clear strategies that drive results.
Get ready for a session that’s fast-paced, insight-packed, and loaded with takeaways you can use the moment you get back to your office.