In today’s hybrid workplace, employees expect seamless, on-demand support—without switching tools or waiting in long queues. That’s where Freddy AI for Microsoft Teams comes in. Join us for an engaging session to see how Freshservice and Microsoft Teams come together to simplify IT service delivery, automate routine tasks, and boost productivity across the organization.
Discover how Freddy AI brings intelligent support directly into the flow of work—resolving issues, answering queries, and guiding employees—all within Teams. Learn best practices to automate cross-functional workflows, reduce ticket volume, and improve employee satisfaction with AI-powered self-service.
Whether you're in IT, HR, or business operations, this session will show you how to empower your teams with faster, smarter support—right where they work.
**Key Takeaways**
* How Freddy AI integrates with Microsoft Teams to provide instant, contextual IT support
* Best practices to automate onboarding, offboarding, and other cross-functional workflows
* Ways to reduce ticket load through AI-powered self-service and deflection
* Real-world examples of improved employee experience and IT efficiency
* Tips to accelerate ITSM modernization with conversational AI
