How AI-powered Digital People are transforming customer experience and engagement

Join Soul Machines Co-founder and Chief Business Officer Greg Cross and VP of Customer Success, Rachael Rekart as they discuss the ways Digital People improve the customer experience in the new normal world, the evolution of customer experiences, and Digital People in Covid-19 and beyond.

In this information-packed 15-minute interview, you’ll learn:

- How to bring empathy to customer engagement
- World-class Digital People use cases
- Opportunities for leveraging Digital People in your organization

Now is the time to rethink your customer experiences and brand engagement. Recent Forrester research suggests that organizations need to lead with empathy during the pandemic to win and retain customers. And although leaders recognize the need for empathy, their intentions don’t translate seamlessly into action. Only 53% of global firms believe that their customer experiences show empathy for the consumer. We think Digital People can help.