How Twilio Built a Culture of Reliability

Tyler Wells is a Senior Director of Engineering, leading Platform SRE and Observability at Twilio. He began his career 23 years ago in a field where failure wasn’t an option, and all systems had redundancy. What started with modeling and testing satellite communication protocols to modern day WebRTC, Tyler has been deeply entrenched in real-time communications throughout his career. Tyler experienced first hand the problems of scale while leading the development of Facebook’s first version of real-time video when he was a Principal Engineer at Skype. During his tenure at Twilio, Tyler has had the privilege of starting two Twilio offices, co-leading an acquisition, creating and building the Video Platform and is now leading Twilio’s SRE and Observability teams. When he’s not learning from incidents or exploring new ways to lower MTTD/MTTR, Tyler spends his time cooking, and running through the vast open space in Walnut Creek where he resides with his wife and two daughters and an adult son who lives in San Jose.