What Metrics to Track for Hourly Workforces

There is a disconnect between management and metrics. Over 85% of HR and operation managers believe that workforce data is important, however less than 45% of business in the U.S actually adopt and utilize these powerful analytics. Collecting front-line feedback and gaining a deeper understanding of staff's needs has always been a challenge, with many relying on time-sensitive surveys and other wasteful quantitative assessments.
To keep staff happy, loyal, and (most importantly) retained, applied workforce analytics are crucial. Narrowing down which metrics to track will help simplify the process of applying the data to future schedules, help predict turnover, and quickly understand what is working versus what is not working in the organization's day-to-day.