Holiday 2020 is Coming to Town: Is Your Checkout Ready?

By now, it's clear that holiday 2020 will be unlike any other time. Consumers are already shopping more online and that is expected to increase further for holiday purchases. We can expect additional new behaviors such as an increase in people shipping gifts to loved ones that they will not be able to see in person during the holidays and more purchasing on mobile devices. Learn from UX experts the strategies and tactics you can implement right now to improve customer experience, reduce checkout times and maximize digital sales. This webinar will look at issues such as the importance of address verification and autocomplete (especially for gifting); how minimizing text input and single-page checkout on mobile can make a big difference; and tips to improve speed, accuracy, and customer experience.

HOST/ SPEAKERS:

• Woo Kim, Senior Director, Ecommerce & Digital, GREATS
• Reshon Anderson, VP, Omni-Channel Marketing, Universal Studios Hollywood
• Jason Cham, UX Designer, Loqate
• Scott Silverman, Co-Founder, CommerceNext