With public spending under ever more scrutiny, we first need to look internally whether we are utilising our existing systems and technologies fully. Not only could this save money and streamline internal processes, it could also create a smoother and more reliable customer experience. In this next panel discussion, we will address:
- Optimisation vs transformation: Which is more appropriate?
- How can we leverage our current cloud technologies and tools to enhance the customer journey
- What newer technologies should we leverage with our existing cloud tech to improve customer experience
- What areas of customer service we should improve and how did we come to that decision?
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