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WEBINAR ENDED
· 45 minutes

Cloud Public Sector Summit: Improving customer experience by optimising your cloud technologies

Wed, Jan 20, 2021 · 2:40 PM · London
About This Webinar

With public spending under ever more scrutiny, we first need to look internally whether we are utilising our existing systems and technologies fully. Not only could this save money and streamline internal processes, it could also create a smoother and more reliable customer experience. In this next panel discussion, we will address:
- Optimisation vs transformation: Which is more appropriate?
- How can we leverage our current cloud technologies and tools to enhance the customer journey
- What newer technologies should we leverage with our existing cloud tech to improve customer experience
- What areas of customer service we should improve and how did we come to that decision?

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Who can view: Everyone
Webinar Price: Free
Featured Presenters
Webinar hosting presenter
Manager, Deloitte
Victoria Whittaker is an experienced Manager working in Deloitte's Cloud Engineering practice. Her expertise lies in Cloud Strategy where she works with clients to build, shape and deliver their cloud strategies in line with their business priorities. Victoria has an extensive background in leading cloud migrations and large technical transformation programmes.
Webinar hosting presenter
Enterprise Data Architect, Channel 4 Television
Kubilay Tsil Kara is a Data engineer/architect specialising in data modelling, databases, cloud data migration and analytics. With over 20 years of experience in the field, Kubilay designed solutions ranging from cloud migration of terabytes of on-premise databases to integrating AI capable analytics platforms into established data models. Kubilay works in data domains with complex data models using appropriate software engineering processes and techniques to provide solutions to modern data challenges. Discovering and cataloguing data sources, big data processing and data pipeline automation are subjects of Kubilay's expertise. Trained in the field of database systems, Kubilay holds an MSc. degree in Software Engineering with professional certifications from Oracle, Amazon and Salesforce.
Webinar hosting presenter
Head of Digital of Transformation, Accord Housing Association
Webinar hosting presenter
Chief Digital Officer, Crown Office & Procurator Fiscal Service
Keith is the Chief Information and Digital Officer for the Crown Office and Procurator Fiscal Service (COPFS). He has extensive experience in senior IT executive roles held in government and public sector organisations and in transforming or improving profile public facing services. As the Chief Information/Digital Officer for COPFS, he has senior executive and leadership responsibility for delivering enterprise digital business services to staff located in offices throughout Scotland and to stakeholders and users of the Scottish justice system. He is responsible for creating and leading the delivery of COPFS’ ambitious and innovative digital strategy. His current priorities include maximising the use of digital technology to transform the delivery of user focused services in the digital age and to improve the way the organisation works. Keith is a member of the senior delivery board responsible for overseeing the implementation of the Scottish Government’s Justice System digital programmes and is leading the delivery of several projects to transform justice casework systems, improve ways of working and implementing new digital services to citizens and stakeholders. Keith completed an MBA (with Project Management) in 2015.
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