Why the Service Desk is the Heart of DevOps (EDT)

About This Webinar

According to ITIL, the service desk is the heart and face of IT - but what if your IT teams were empowered to do more? This webinar takes a look at DevOps from the point of view of the service desk.

Learn how placing the service desk at the centre of your DEVelopment to OPerational lifecycle is a great practice to create, maintain and improve your software development and services, and how software like the Atlassian toolsuite will help you make the Service Desk the heart of your customer lifecycle.

About the Presenter:

Highly experienced in the world of DevOps, ITSM and leadership, Daniel Breston specialises in helping leadership and management overcome struggles and take full advantage of the opportunities presented by digital technology and cloud based services.

This webinar will also take place at 11AM BST. Register for that time here: https://www.bigmarker.com/clearvision1/service-desk-heart-of-devops-ukeu

Categories:

SCIENCE & TECH

Who can view: Everyone

Webinar Price: Free

Webinar ID: e1b2cb30cbde

Featured Presenters

Daniel Breston

Director Of Coaching and Continuous Improvement Enabled by Technology at Qriosity Limited

Daniel has a wide range of experience in infrastructure, cloud computing, application management, service desk, and development. He loves the opportunities of DevOps; that blend of Agile, Scrum, Theory of Constraints, Enterprise Architecture, Supplier Integration (SIAM) and ITSM. His particular focus is on leadership and middle management, as they often struggle with the opportunities presented by digital technology and cloud based services.

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David Morgan

Service Desk Solutions Manager & UK Projects Manager

David Morgan is the Atlassian JIRA Service Desk Solutions Owner for Clearvision. With over 25 years experience of of working in ITSM, David has a wealth of experience of setting-up and running IT Service and Support Operations. David has managed both Local and Global Support Operations, with the likes of Siemens, IBM, BT, & ADP. David is currently heavily involved with the roll-out of JIRA Service Desk for both new and existing Clearvision Customers

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Hosted By

Clearvision

Clearvision is an innovative software services company and Atlassian Platinum Solution Partner. Clearvision has been servicing enterprises globally since 2005.

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Attended (12)

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