Kristen Hayer is the Founder & CEO of The Success League, a leading consulting firm that helps growing businesses plan, build and scale their Customer Success teams. Her expertise spans Account Management, Professional Services, Technical Support and Success Operations. Kristen and her team support clients with single training sessions all the way to setting up a Customer Success organizations from scratch.

William Lopez is Vice President of Customer Success at Phone2Action. In his role he oversees Phone2Action’s Customer Success department. He manages a team of 20 individuals who provide strategic and technical assistance to clients of Phone2Action technologies. Under his leadership, William has retained hundreds of customers, and grown revenue year-over-year. In 2019, William was part of the leadership team that secured a multi-million growth fund from Frontier Growth, a growth equity firm for software companies.