COVID-19 is changing the way many Americans shop for groceries today, driving a surge in online orders for delivery and pickup grocery services. This elevated demand has stressed supply chains, disrupted retail operations, and affected the customers' shopping experiences. And, while grocers work hard to address the immediate issues, they also need to strengthen their omnichannel strategies and capabilities in order to thrive in the new normal.
The Brick Meets Click/Symphony RetailAI Online Grocery Shopping Survey conducted at the end of April 2020, in combination with other research from Brick Meets Click, documents how COVID-19 is impacting online grocery shopping in the US.
Learn what these insights mean along with guidance and perspective from Brick Meets Click and Symphony RetailAI.