Banks are constantly debating how much friction to incorporate into the customer experience. Banks have the responsibility to keep their client’s personal information safe, but they also want to maximize consumer experience and convenience. In this session you will learn:
*Cost-effective methods for authenticating clients with minimal friction and risk;
*Current trends in client authentication; and
*Strategies for assessing client readiness while ensure client satisfaction.
1:30-1:55: Fraud v. Frictionless: Client Authentication-Do We Have the Right Data?
A key component to the fraud versus frictionless conversation is determining the right set of data to evaluate. As technologies and consumer expectations continue to evolve, banks also should remain cutting-edge with the methods they use to analyze their client authentication data. In this session you will learn:
*Trends in data analysis related to client authentication;
*Customer expectations in banking; and
*Strategies for Reviewing Your Banks data.