The branch channel has been significantly impacted by changes that include branch closures, re-openings, changes in open hours, and customer’s increased preferences for drive-up.
These changes, coupled with the acceleration of digital channels usage, present financial leaders with three important strategic challenges.
• Network realignment
• Staff capacity realignment
• Open hours realignment
The stakes are high because every decision has the potential to drive savings but also to alienate customers. The challenge of how to operate efficiently, grow revenue and maintain high customer satisfaction has never been more complex. Now is the time to ensure you are making financial decisions.
Kiran Analytics can help your organization address these challenges through the use of advanced analytics.
