Leveraging AI Automation within the Credit Union Space

This webinar, delivered by Senior Operations leader and Member experience specialist Erik Welch, will explore how agent support technologies, particularly when infused with Artificial Intelligence, are poised to improve member experience in a dynamic business environment. At Patelco Credit Union, Erik and his team have implemented a conversational AI with Twitter-age knowledge management solution, (“Emma”)– and he will share his organization’s journey and best practices in this new emerging area – especially when applied to member support.