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About This Webinar
The Marks & Spencer, Co-Op, Christian Dior and MGM data breaches have shown just how vulnerable the Help Desk can be to social engineering—and how costly Help Desk breaches can become.

Your Help Desk could be the weakest link in your organisation’s strategy. In retail, where speed and customer access are everything, Help Desk operatives are frequent targets of social engineering—and attackers know it.

Join this exclusive RSA webinar to learn how to stop Help Desk Breaches before they start with identity-first strategies designed specifically for the retail industry. Featuring the newly announced RSA Help Desk Live Verify, this session will explore the anatomy of recent Help Desk breaches, including (M&S), why help desk are exposed to these attacks, best practices to assess and strengthen your current identity posture, and more.
Agenda
  • The anatomy of recent Help Desk breaches, including M&S, Co-Op, Christian Dior, MGM, and others
  • Why Help Desks are exposed to these attacks, and why legacy IAM systems can’t protect them
  • How RSA Help Desk Live Verify prevents attackers from impersonating your employees
  • Identity security best practices for retail, from authentication to governance
  • Best practices to assess and strengthen your current identity posture
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Ingo Schubert
Field CTO, International, RSA
Ingo Schubert joined RSA almost two decades ago and dealt with cryptographic toolkits and PKI until he discovered the identity and access management parts of RSA’s portfolio. His main responsibilities are supporting the local RSA teams around the world with IAM subject matter expertise In his spare time he takes care of his family and various Raspberry Pi projects.
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