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    Alison Mintzer
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    Rebecca Moore
    Managing Editor-Digital, PLANSPONSOR
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    Philip Massey
    Via Benefits Accounts – Director, Client Service and Delivery, Willis Towers Watson
    Philip Massey is Director of Client Services and Delivery in Willis Towers Watson’s Benefits Accounts business with specific responsibility for client strategy, service and delivery, debit card services and product strategy and support. He has more than 22 years of experience in benefits outsourcing, including 17-years in reimbursement accounts.
    Through a variety of roles, Massey has remained focused on helping employees realize the full value of their employer benefits, especially health savings accounts. Beginning his career in defined benefit and health & welfare, he transitioned to tax-favored and specialty reimbursement account management where he was responsible for all aspects of client delivery, product strategy, performance and service metrics, vendor relationships and contracting, offshore management, implementations and daily operations.
    Massey graduated Summa Cum Laude from Rollins College in Winter Park, Florida, achieving a bachelor’s degree in Humanities. He has also attained designation as a Certified Employee Benefits Specialist (CEBS) and is certified in flexible compensation through the Employers Council on Flexible Compensation (ECFC). Massey is also a regular host on Willis Towers Watson’s “Benefits, with Purpose!” podcast series.
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    Inci Kaya
    Strategic Advisor, Aite Novarica Group
    Inci Kaya is a Strategic Advisor within Aite Novarica Group’s Health Insurance practice and covers health care payments, consumer driven health, financial wellness, fraud, price transparency, consumer trends, IoT, AI/ML for industry stakeholders.

    Kaya brings to Aite Novarica Group 10 years of experience in advisory research, strategic market insights, and analysis working with financial services, IT service providers, and healthcare industry clients.

    Previously, she was a research analyst at Bloomberg BNA’s former subsidiary Kennedy Information, researching the health care payer, provider, government, life sciences, and biotech sectors. She began her career as a quantitative analyst at TowerGroup (now part of Gartner) covering key issues at the intersection of financial services and technology, such as consumer-facing technologies; governance, risk, and compliance; sustainable business practices; and automation.

    Kaya is an accomplished speaker for knowledge calls, webinars, and conferences. Her knowledge calls, which provided web training on the cloud marketplace and trends, garnered large audiences from sales professionals, and she was ranked among the top 5% of speakers at a financial services annual conference based on participant survey responses.

    Kaya holds an MBA in International Economics and Finance from Brandeis University and enjoys international travel, cultures, languages, and cuisine. She speaks French, Turkish, and Japanese and lives in Boston with her spouse and two children.
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    Michelle Costo
    Senior Product Director for MetLife’s Health Savings & Spending Account business at MetLife
    Michelle Costo is a Senior Product Director for MetLife’s Health Savings & Spending Account business. In this role, Michelle focuses on growth and strategic development of HSAs, FSAs, HRAs, COBRA and other consumer-directed benefits. She provides sales support to MetLife Account Executives and develops strategic partnership opportunities. Michelle brings client-focused solutions and enhancements to employers and advisors, leveraging MetLife’s extensive experience in group benefits.
    Michelle joined MetLife in 2020 and has over 20 years’ experience in the financial services industry. She has a strong background in both the consumer-directed healthcare and 401(k) industries. In her previous roles, Michelle focused on client experience, product roadmap development, development of market opportunities, communications and marketing, and client relationship management.
    Michelle earned her Bachelor of Science degree in Finance from West Chester University in Pennsylvania. She currently lives in New Jersey with her husband and two children.