Winning the Talent Battle Through Cultural Fluency
With labor shortages impacting all aspects of foodservice operations, managers must turn to alternative methods of recruiting. Knowing the cultural needs and concerns of today’s diverse and multicultural workforce can help build a pipeline of talent for the long-term. There may not be enough workers to staff every restaurant, but if you are “culturally fluent” and engage potential workers with authenticity, you can find and keep the best talent.
Gerry Fernandez, Founder and President of The Multicultural Foodservice & Hospitality Alliance will make the case that being “culturally fluent” is the most important competency for successful recruitment and retention. Backed by research and data, two diverse business leaders will share how they are winning the talent battle by knowing how to engage and connect with diverse communities to staff their restaurants.
_____
This webinar is approved for 1 Continuing Education Hour by the American Culinary Federation (ACF), and 1 Continuing Education Unit by the Foodservice Consultants Society International (FCSI). Please contact programming@winsightmedia.com after you've attended the session to request a certificate of attendance.
Before joining the ARP team, Charlye was a Senior Human Resources Manager for Sodexo, Inc. Corporate Services in the Business & Industry and Leisure Services & Cultural Destinations, and previously served in HR management for Kodak Dental Systems and Willmer Engineering. Charlye has a diversified background in Human Resources that spans across many business industries.
Charlye is the former Chair for Sodexo’s National Chapter of the African American Leadership Forum (AALF) Peer-to-Peer Mentoring Program and a former Membership Committee Co-Chair for the National Association for African Americans in Human Resources, and a member of the National Society for Human Resource Professionals.
Robinson joined CKE from Starr Restaurants, a James Beard award-winning collection of boutique restaurants. As Chief People Officer at Starr, Robinson was responsible for activating the company’s growth strategy by building organizational capabilities and infrastructure.
Prior to Starr, Andrew spent nearly eight years with TGI Fridays where he managed all HR-related functions to support the 90,000-employee population worldwide.
Andrew is an alumna of Howard University where he received a bachelor’s degree in accounting. He also received an MBA in Business Administration from the University of the District of Columbia. He serves as Chair of the Audit Committee for Mothers Against Drunk Driving (MADD).
