Special Offer: Get 50% off your first 2 months when you do one of the following
Personalized offer codes will be given in each session

Winning the Talent Battle Through Cultural Fluency

Wed, Jul 14, 2021 · 11:00 AM · CDT
About This Webinar

With labor shortages impacting all aspects of foodservice operations, managers must turn to alternative methods of recruiting. Knowing the cultural needs and concerns of today’s diverse and multicultural workforce can help build a pipeline of talent for the long-term. There may not be enough workers to staff every restaurant, but if you are “culturally fluent” and engage potential workers with authenticity, you can find and keep the best talent.

Gerry Fernandez, Founder and President of The Multicultural Foodservice & Hospitality Alliance will make the case that being “culturally fluent” is the most important competency for successful recruitment and retention. Backed by research and data, two diverse business leaders will share how they are winning the talent battle by knowing how to engage and connect with diverse communities to staff their restaurants.


This webinar is approved for 1 Continuing Education Hour by the American Culinary Federation (ACF), and 1 Continuing Education Unit by the Foodservice Consultants Society International (FCSI). Please contact programming@winsightmedia.com after you've attended the session to request a certificate of attendance.

Who can view: Everyone
Webinar Price: Free
Featured Presenters
Webinar hosting presenter
President and Founder, Multicultural Foodservice & Hospitality Alliance
As President and Founder of MFHA - an educational non-profit organization that makes the business case for developing cultural intelligence in the workplace- Gerry has spent decades educating and advocating for the business benefits of cultural diversity and inclusion in the foodservice & hospitality industry. An engagingly energetic Speaker who practices “straight talk”, he travels across the US and internationally, bringing authentic perspective on building Cultural Intelligence that raises the topline, improves the bottom-line, and builds brands’ cultural authenticity. Gerry was named to Nation’s Restaurant News 2018 Power List of the 50 Most Influential People in Foodservice, “the definitive list of industry leaders who are not only setting trends today, but also shaping them for tomorrow”.
Webinar hosting presenter
Vice President of Human Resources, Jackmont Hospitality Inc, Atlanta Restaurant Partners
Charlye has over 15 years of experience as a Human Resources Professional and is responsible for the strategic leadership of ARP’s human capital. Charlye is the HR business partner to the Executive Team and field operations managers, leading the team in HR initiatives while meeting the strategic business objectives.

Before joining the ARP team, Charlye was a Senior Human Resources Manager for Sodexo, Inc. Corporate Services in the Business & Industry and Leisure Services & Cultural Destinations, and previously served in HR management for Kodak Dental Systems and Willmer Engineering. Charlye has a diversified background in Human Resources that spans across many business industries.

Charlye is the former Chair for Sodexo’s National Chapter of the African American Leadership Forum (AALF) Peer-to-Peer Mentoring Program and a former Membership Committee Co-Chair for the National Association for African Americans in Human Resources, and a member of the National Society for Human Resource Professionals.
Webinar hosting presenter
Chief Human Resource Officer, CKE Restaurants
Andrew Robinson joined CKE in August 2019 as Chief Human Resources Officer, overseeing the human resources, internal/corporate communications, assets protection and corporate facilities functions at the corporate office in Franklin, TN.

Robinson joined CKE from Starr Restaurants, a James Beard award-winning collection of boutique restaurants. As Chief People Officer at Starr, Robinson was responsible for activating the company’s growth strategy by building organizational capabilities and infrastructure.

Prior to Starr, Andrew spent nearly eight years with TGI Fridays where he managed all HR-related functions to support the 90,000-employee population worldwide.

Andrew is an alumna of Howard University where he received a bachelor’s degree in accounting. He also received an MBA in Business Administration from the University of the District of Columbia. He serves as Chair of the Audit Committee for Mothers Against Drunk Driving (MADD).
Hosted By
National Restaurant Association Show webinar platform hosts Winning the Talent Battle Through Cultural Fluency
The National Restaurant Association Show delivers content, connections, and products to tackle your foodservice business challenges head-on.
Attended (54) View all
  • A
  • S
  • 1621445807-40f385d3918f8694
  • C
  • 1594842514-8a6ec902b5e075df
  • A
  • R
  • M
  • A
  • E
  • J
  • A
  • T
  • S
  • S
  • M
  • G
  • C