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About This Webinar

While many restaurants have returned to full capacity and indoor dining, 78% of operators say their restaurant doesn't have enough employees to support current customer demand. It’s clear that labor challenges and the delta variant may just be the biggest barrier to the recovery and success of restaurants. Many operators are turning to modern technologies to fill the labor void, support employee productivity, and make ordering and payments easier and faster.

Over the past 18 months, thousands of restaurants have invested in contactless and self-service technology to improve operational efficiency, speed-of-service and the overall guest experience. Restaurants are increasingly giving guests more control by empowering them to transact safely and easily, however they want, wherever they want. Join industry experts to learn how restaurant brands are successfully using omnichannel solutions to streamline workflow and operations while enhancing the guest experience.

Presented by Appetize, now a part of SpotOn

When: Wed, Oct 27, 2021 · 12:00 PM · Central Time (US & Canada)
Duration: 45 minutes
Language: English
Who can attend? Everyone
Dial-in available? (listen only): Yes
Dial-in Number: Please register for this Webinar to view the dial-in info.
Featured Presenters
Webinar hosting presenter
General Manager, Von Elrod’s Beer Hall + Kitchen
Hillary Holmes has worked within the hospitality industry for nearly 20 years, with 8 of those years in a General Manager role. Her background includes both corporate and privately owned restaurants ranging from $3 to 6 million in yearly revenue, in traditionally full-service dining and fast casual environments. Great guest experiences and a personnel first approach guided by family values are key to her success within the industry.
Webinar hosting presenter
SVP of Hospitality Sales, SpotOn Enterprise
As SVP of Hospitality Sales, Brian Whitney leads restaurant and hospitality sales efforts for Appetize, now SpotOn. He brings 25 years of experience and has worked with leading technology and point-of-sale companies. Brian has worked globally with teams in over 20 countries on 5 continents in a range of industries including hospitality, airports, cinemas, stadiums, and retail. An avid college sports fan, he lives in Atlanta with his wife Monica and daughter Annabeth.
Webinar hosting presenter
Head of Innovation, SpotOn
With 25+ years of culture-based hospitality leadership, Ben Pryor leads the development of SpotOn's restaurant and hospitality product innovation strategy with a focus on democratizing technology for hospitality businesses of all sizes. As the Head of Innovation, Ben drives the continuous evolution of SpotOn’s hospitality technology platform to address the rapidly changing needs of the industry. An active member of the industry, Ben maintains a finger on the pulse of the industry by collaborating with industry leaders and SpotOn clients to consistently deliver forward-thinking solutions.

Ben is recognized for his unique perspective and the ability to blend technology and people to deliver exceptional team member and customer experiences. Prior to his current role, Ben held multiple leadership positions in technology, operations, culinary, and training and development in Casual Dining, QSR, Fine Dining, and Hotels.
Hosted By
National Restaurant Association Show webinar platform hosts How Modern Tech Can Alleviate Labor Challenges and Improve Operational Efficiency
The National Restaurant Association Show delivers content, connections, and products to tackle your foodservice business challenges head-on.