Discover Fiordland: Untouched Wilderness Awaits - ANZCRO DMC Deep Dive Webinar Series

About This Webinar

Join us for an exclusive webinar and take a deep dive into one of New Zealand’s most awe-inspiring regions — Fiordland. Known for its dramatic landscapes, serene fiords, and immersive outdoor adventures, Fiordland is the ideal destination for clients seeking remote luxury, soft adventure, and nature at its most untouched.

This session brings together a panel of passionate local experts including Fiordland Jet, Trips & Tramps, and the stunning Waitai Lodge — all offering authentic, small-group experiences that showcase the very best of this UNESCO-listed region. Whether it’s jet boating through wilderness rivers, guided hiking on iconic tracks, or exclusive lodge stays overlooking the Tasman Sea, you’ll discover how to match these experiences with the right client profiles.

You’ll also hear from Great South, Fiordland’s regional tourism board, with the latest destination insights, conservation stories, and marketing resources tailored for the North American market. Finally, ANZCRO’s New Zealand DMC team will present ready-to-sell packages, giving you the tools to book with confidence.

Don’t miss this opportunity to enrich your New Zealand portfolio and uncover the magic of Fiordland.

Who can view: Everyone

Webinar Price: Free

Featured Presenters

Kiran Nambiar

Chief Strategy Officer

Kiran is Chief Strategy Officer at ANZCRO, Australia & New Zealand’s leading destination management company with 30 years of experience and a team of 90 across offices in both countries. ANZCRO specialises in meticulous customisation, designing itineraries based on each client’s profile, interests and travel goals. ANZCRO’s core competitive advantage is its extensive product range, with over 40,000 contracted products from nearly 5,000 suppliers across Australia and New Zealand. These include accommodation across all styles, transfers, guided tours, activities, attractions, walking and cycling experiences, rail, ferries, car and campervan rentals, and internal flights. The reservations team delivers fast, personalised quotes and itineraries within 1–2 business days. ANZCRO is a member of USTOA, ASTA, IATA, ATEC and NZTEC, and was named Best Reservations Team at the 2025 Australian National Travel Industry Awards. ANZCRO also received Five Magellan Gold Awards for digital innovation and advisor resources in 2024 & 2025.

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Roz Hawkes-Hermann

Tourism & Trade Manager

Roz Hawkes-Hermann represents Great South, the official regional tourism organisation for Fiordland. With deep roots in destination development and industry partnerships, Roz brings rich insight into Fiordland’s unique visitor experiences and conservation-led tourism. She champions sustainable growth while helping travel advisors connect their clients with the region’s most iconic and immersive adventures.

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Steve Norris

Managing Director

Steve Norris is the Managing Director of Trips & Tramps, a premier adventure tour operator based in Fiordland. With a passion for wilderness experiences and expert local knowledge, Steve leads Trips & Tramps in delivering unforgettable, small‑group journeys through New Zealand’s most iconic landscapes. His focus on quality and authenticity helps advisors tailor exceptional experiences for clients.

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Chris Adams

Managing Director

Chris Adams is the Managing Director of Fiordland Jet, a leading adventure experience operator in Fiordland. With extensive expertise in guiding high‑adrenaline and scenic tours through rugged wilderness, Chris is passionate about showcasing the region’s spectacular waterways and landscapes. His commitment to safety and immersive experiences helps advisors craft unforgettable journeys for discerning travellers

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Adam Dooney

General Manager - Hollyford

Adam Dooney is the General Manager of Hollyford Track and Waitai Lodge, where he leads with a passion for immersive nature experiences and authentic Kiwi hospitality. With deep knowledge of Fiordland’s wilderness, Adam curates unforgettable journeys that combine comfort and adventure, helping travel advisors craft exceptional itineraries that showcase the region’s pristine landscapes and unique stories.

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Ben Hulance

General Manager Sales

Ben Hulance is the General Manager of Sales at Southern Discoveries, a premier tourism operator in Fiordland and Queenstown. With extensive experience in New Zealand's travel sector, Ben champions immersive visitor experiences—such as Milford Sound cruises and nature tours—while supporting travel advisors with insight, sales tools, and memorable product offerings tailored for discerning travellers.

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Kelly Miller

BDM North America - ANZCRO DMC

Kelly Miller is the Business Development Manager (North America) for ANZCRO DMC, playing a key role in driving sales and partnerships across the U.S. and Canadian travel markets. In this role, Kelly connects North American travel advisors with ANZCRO’s expansive portfolio of Australia, New Zealand and South Pacific travel products and expert support, helping advisors design tailored itineraries and sell unique experiences. As part of the ANZCRO team — a long-established DMC with deep destination knowledge and thousands of products — Kelly focuses on empowering North American Advisors with destination insights, marketing tools and seamless booking solutions to grow their business.

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Anzcro

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