Heather Hwang is a Customer Education & Training Specialist with the Realtor.com® Customer Education & Training team, where she helps agents and brokers turn industry-leading tools into real-world performance. Her sessions are known for being engaging, practical, and immediately actionable — the kind of training you can put to work before the next client call.

She brings more than 12 years of experience building and delivering high-impact learning programs for a Fortune 500 financial services organization, leading initiatives focused on customer experience, platform adoption, and business transformation. From coast-to-coast roll-outs to international launches, Heather has a gift for breaking down complex ideas into clear strategies that drive results.

Get ready for a session that’s fast-paced, insight-packed, and loaded with takeaways you can use the moment you get back to your office.

Technology should solve problems, not create them. For half a decade, Taylor Kirley, has been focused on unlocking tangible outcomes for the agents she supports–equipping them with proven best practices and efficient workflows that streamline client collaboration. By simplifying the technical side of the business, Taylor helps agents move past technical hurdles, so they can spend more time on what they do best: building relationships and closing deals.

Technology should be an asset, not a barrier. Jessie Gilbert brings over a decade of leadership experience to her role as a Senior Customer Account Manager with Realtor.com. With a passion for mentoring and coaching others, she specializes in bridging the gap between complex software and daily agent success. Her training style is rooted in patience and clarity, breaking down Realtor.com®+™ into digestible, actionable steps that empower agents to work smarter, not harder. Her goal for every session is to ensure every participant walks away feeling confident, capable, and ready to take the next step!

Layla Amerson is a Sr. Field Training Specialist with Realtor.com, who helps real estate professionals make the most of the technology that powers their business. Before joining the Field Training team, she spent more than two years designing and delivering sales training for Realtor.com, combining her background in sales, learning and development, and customer success to create practical, engaging learning experiences.
Originally from Florida and now based in Arizona, Layla has always loved helping people build confidence through learning. Drawing on her background in acting, sales, and learning & development, she brings an energetic, relatable, and interactive approach to every session.
Whether she's leading a workshop or presenting on stage, Layla's goal is simple: to help real estate professionals feel more confident using the tools they rely on every day. She believes the best learning happens when people are engaged, encouraged, and empowered to put new ideas into action.